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You are here: Home / Technical Support Services

Technical Support Services

MoreThanData provides a variety of support options to help you take the fullest advantage of all the features and benefits of our products.

Contact Support

Keyboard with a Support key highlightedWe have two primary methods for contacting us:

  • Phone (toll-free): 1-800-455-5617 (available on business days from 10:00AM to 4:00PM Eastern Time)
  • E-mail: support@morethandata.org

 

Support Eligibility

Affiliates with current subscriptions are eligible to receive support through MoreThanData. If you don’t know whether your subscription is current, please contact us at 1-800-455-5617, or via e-mail at support@morethandata.org.

Affiliates who are not currently enrolled in the Support program are encouraged to re-enroll. Please visit our renewals page for more information. Affiliates whose subscriptions have expired are not eligible for direct support from MTD until they renew.

We highly recommend that you maintain your subscription if you plan to use Keystone in any fashion on an ongoing basis. This will help you make full and effective use of Keystone in the daily work of your affiliate.

Help Available Within Keystone

MTD Support encourages all users to utilize the Help Library provided in Keystone. The full Help Library can be viewed by choosing MTD Keystone Help from the Help ribbon in Keystone. Contextual help is available for many Keystone screens by clicking the ? button while on that screen.

The Keystone Help Library is also available online at http://keystonehelp.morethandata.org.

KeyCredit Support

Affiliates who are currently enrolled in the credit reporting program are eligible for KeyCredit support. For assistance with KeyCredit, please contact us at keycredit@morethandata.org.

MTD Support Goals

When you contact us with a support issue, MTD Support commits to the goal of responding to your questions within the following timeframes, based on support being available during business days from 10:00AM until 4:00PM Eastern Time:

  • For telephone support, within 1 business day
  • For e-mail support, within 2 business days

MTD News

* Affiliates with current subscriptions can choose Log In from the Your Account menu above to access subscribers-only pages and resources.

* Keystone 7.3.901 is now available on the Product Downloads page.

* Please see our Training and Webinars page for the latest learning opportunities on how best to use MoreThanData software.

* MoreThanData is pleased to now share Keystone Extended Support with all our Affiliate customers! Many of our customers have asked for references to IT providers who know Affiliates and Keystone for services beyond what MTD currently offers. See our Keystone Extended Support page for more info.

Why MoreThanData?

  • All Your Affiliate’s Data Under One Roof
  • All the Tools and Support for a Fraction of the Cost
  • See What Keystone Does That Others Don’t
  • Software By Affiliates, For Affiliates
  • Sustainable Affiliate Growth Begins With Keystone
  • One Toolbox for Your Affiliate's Critical Data

About MoreThanData

MoreThanData's mission is to expand homeownership opportunities for low-income families by providing Habitat for Humanity affiliates with comprehensive, custom, information management tools and services that help them more effectively and efficiently fulfill their mission.

We seek, with God's help and guidance, to increase the number of houses affiliates can build each year by developing and providing the information tools and support that affiliates need to expand the reach of their work. We do this by using the time and talents of volunteers and others committed to this mission so we can offer these tools and support services at the lowest possible cost.

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Corporate Address:
MoreThanData, Inc.
1041 Hampshire Drive
Maryville TN 37801

Administrative Office Address:
MoreThanData, Inc.
722 Michael Drive
Winder GA 30680
Email: admin@morethandata.org
Phone: 1-800-455-5617

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