MoreThanData provides a variety of support options to help you take the fullest advantage of all the features and benefits of our products.
We have two primary methods for contacting us:
- Phone (toll-free): 1-800-455-5617 (available on business days from 10:00AM to 4:00PM Eastern Time)
- E-mail: firstname.lastname@example.org
Affiliates with current subscriptions are eligible to receive support through MoreThanData. If you don’t know whether your subscription is current, please contact us at 1-800-455-5617, or via e-mail at email@example.com.
Affiliates who are not currently enrolled in the Support program are encouraged to re-enroll. Please visit our renewals page for more information. Affiliates whose subscriptions have expired are not eligible for direct support from MTD until they renew.
We highly recommend that you maintain your subscription if you plan to use Keystone in any fashion on an ongoing basis. This will help you make full and effective use of Keystone in the daily work of your affiliate.
Help Available Within Keystone
MTD Support encourages all users to utilize the Help Library provided in Keystone. The full Help Library can be viewed by choosing MTD Keystone Help from the Help ribbon in Keystone. Contextual help is available for many Keystone screens by clicking the ? button while on that screen.
The Keystone Help Library is also available online at http://keystonehelp.morethandata.org.
Affiliates who are currently enrolled in the credit reporting program are eligible for KeyCredit support. For assistance with KeyCredit, please contact us at firstname.lastname@example.org.
MTD Support Goals
When you contact us with a support issue, MTD Support commits to the goal of responding to your questions within the following timeframes, based on support being available during business days from 10:00AM until 4:00PM Eastern Time:
- For telephone support, within 1 business day
- For e-mail support, within 2 business days